✅ Wise bank transfer payments are live
Payments on Intellix Hub are processed via Wise bank transfer — secured before work begins and released once you approve. Supports USD, AUD, GBP, CAD, EUR, and NZD.
The biggest fear on either side of a freelance transaction is the same: being let down. Clients worry about paying for work that never arrives. Professionals worry about delivering work they never get paid for.
Our payment system solves both fears at the same time. Payments are secured by Intellix Hub via Wise bank transfer. Funds are held until the client approves the work, then released to the professional.
How Wise payment protection works
Clients fund the contract via Wise bank transfer before work begins. Intellix Hub secures the payment and releases it to the professional once the client approves the work. If something goes wrong, Intellix Hub mediates the dispute.
Think of it like a direct handshake with a trusted witness. The client pays. The professional delivers. Intellix Hub steps in if anything goes wrong.
How Intellix Hub payments work, step by step
Client posts a job and sets deliverables
When posting a job, clients define the scope and break it into deliverables — discrete deliverables with defined outcomes and prices. For example: "Deliverable 1: Wireframes — $500. Deliverable 2: Final design — $1,500." Breaking work into deliverables creates clear checkpoints and limits risk on both sides.
Client funds the deliverable
Before work begins, the client sends the bi-weekly payment via Wise bank transfer. Intellix Hub secures the funds before the professional starts work — no manual arrangement needed.
Professional completes the work
The professional works on the deliverable and submits it through the platform when complete. They upload the deliverable, add any notes for the client, and formally mark the deliverable as submitted. The clock starts.
Client reviews and approves
The client has 7 business days to review the submission and either approve it, request revisions (within the agreed scope), or raise a dispute. Approving the deliverable triggers the release process. If the client requests revisions, the professional can address them and resubmit.
Payment released to professional
Once the client approves the work, Intellix Hub releases the secured payment to the professional via Wise bank transfer. The professional receives 100% of their agreed rate — the 15% platform fee is charged to the client, not deducted from the professional.
Our payment system is live
Intellix Hub processes payments via Wise bank transfer — supporting USD, AUD, GBP, CAD, EUR, and NZD. Funds are held securely until the client approves the work, then released to the professional. Intellix Hub acts as the authorised facilitator.
Intellix Hub never stores your card or bank details. All payments flow through Wise — a regulated international money transfer service. Credit card payments are coming soon via our payment partner.
What happens if there's a dispute
If a client and professional can't agree — the work wasn't delivered as specified, the scope changed without agreement, or something else went wrong — either party can escalate to Intellix Hub.
Our disputes process works like this: both sides submit their account of what happened, including messages, deliverables, and the original contract terms. A member of the Intellix Hub trust team reviews the evidence and makes a determination. During this process, both parties are asked to pause payments until a decision is made.
We don't always get it right. But having a structured process, a neutral reviewer, and a documented record of the contract and communication history dramatically reduces the chance of an unjust outcome for either party.
The protection in plain terms
For clients
The contract is funded via Wise bank transfer. Your payment is secured by Intellix Hub until you approve the work.
For professionals
You confirm the payment is received before you start work. You're not chasing invoices after delivery. Intellix Hub secures funds via Wise bank transfer before work begins — no manual arrangement needed.
Frequently asked questions
What if the client disappears after I submit my work?
If a client doesn't respond to a deliverable submission within 7 business days, Intellix Hub will initiate an automatic release review. If there is no dispute raised, the funds are released to the professional. We built this specifically because "client goes quiet" was one of the most common concerns we heard from professionals.
Can a client get a refund if work is not delivered?
If both parties agree to cancel a contract before any work has been completed, the client can request a refund of any payments made. Refunds are subject to mutual agreement. If there is a dispute, it goes through our mediation process at support@intellix-hub.com.
What happens if the professional doesn't deliver?
If a professional misses a deliverable or delivers work that clearly doesn't meet the agreed scope, the client can raise a dispute. Intellix Hub reviews the contract terms, the deliverable, and the communication history to make a determination. Contact support@intellix-hub.com to escalate.
How long does it take to receive my payout?
Once a deliverable is approved and the release is initiated, Stripe typically processes the payout to a connected bank account within 2–7 business days, depending on your bank and country. Stripe's processing time is outside our control. Make sure your Stripe account is fully set up before you start work.
Is my payment information safe?
Yes. Intellix Hub never stores your card number or bank details. All payment data is handled by Stripe under their PCI-DSS Level 1 certification — the highest standard in the payments industry. When you add a payment method, it goes directly to Stripe's servers, not ours.